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Your Customer’s Voice – Request Reviews

$50.00

SERVING UNITED STATES | CANADA | AUSTRALIA | U.K.

MONTHLY INVESTMENT – SIX MONTH COMMITMENT

Your Customer’s Voice –Gives you the capability of requesting for reviews from your customers either via text message or email.

Nearly 90% of consumers say that they’ll only consider using a business if they have an average rating of 3 to 5 stars. With this, feedback plays a great part in boosting your business. 

Customer satisfaction must be your top priority; for happy customers equal to loyal customers. And gaining their loyalty earns you a lot of stars not just through reviews but also with your real-life connection with them. And with customer’s voice, we intensify that connection.

With our service, you will be able to:

  • Easily maneuver through your Customer List by using a bulk upload feature. 
  • Never miss an opportunity to contact your customers with the unlimited email review request capabilities 
  • Maintain connection by sending SMS review requests
  • Lose the hassle of creating individual review requests with the 40 saved templates
  • Ask for reviews in your website through the Website Review Generation Widget.
Customer Voice Brochure
Your’s Customer Voice
Your Customer’s Voice Case History
SKU: WK-239 Categories: ,

Description

We offer a business tool that does the heavy lifting for you, so you can gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect valuable feedback, and show up where people are looking. Unlock a powerful feedback tool that will have you seeing stars!

F.A.Q

Can’t I just delete my negative reviews?2019-09-24T20:29:34-05:00

Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site’s terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer is misinformed) will not assume the review is accurate.

Do you monitor comments after a review response is posted?2019-09-24T20:30:05-05:00

We respond to your reviews if you have invested in our Business Review Response Services. But with this service we do not monitor those conversations any further after responding to a review.

Does Your Customer’s Voice require any additional services?2019-09-24T20:32:10-05:00

Listing Builder is needed in order for Customer Voice to access the My Listings page.

How can I get my client more reviews?2019-09-24T20:30:52-05:00

Consider having us run a review generation campaign. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp. We ran a campaign for one of our clients with approximately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.

Why do customer reviews matter?2019-09-24T20:27:51-05:00

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

Why is it important to continuously generate new reviews?2019-09-24T20:28:51-05:00

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

Why is it so important to respond to both positive and negative reviews?2019-10-20T18:17:30-05:00

By responding to online reviews, you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues. Visit our Business Review Response.