Business Review Response Services

Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site’s terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer is misinformed) will not assume the review is accurate.

We respond to your reviews, but we do not monitor those conversations any further after responding.

No, our agency only responds to reviews in English.

Consider having us run a review generation campaign. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp. We ran a campaign for one of our clients with approximately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.

There is virtually no limit to how many reviews we will respond to. If the number of reviews pulled in is excessive and requiring extra resources, we will have a conversation. Certain review sites have daily response caps to which we must adhere, but all your incoming reviews will get posted.

To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by the you and we will advise when your assistance is required.

Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.

We will write a response and provide 24 hours for you to make any edits or suggestions to the response. If we do not hear from the within this time frame, we will post the response on your behalf.

Review responses are never canned, and always tailored to the review content.

By responding to online reviews, you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.

Review Management only covers reviews posted after an accounts initial start date.